Refund policy
Effective date: 20-08-2024
1. Return Overview
Thank you for shopping with Baggabags. We are committed to ensuring your satisfaction with every purchase you make on our website. This return policy outlines our procedures for returns, exchanges and refunds. Please read this policy carefully to understand your options and responsibilities.
2. Eligibility for returns
We accept returns for eligible items within 30 days from the delivery date. To be eligible for returns, the following conditions must be met:
The item must be in its original, unused condition.
The item must be accompanied by the original receipt or proof of purchase.
Items that are damaged, used or not in their original packaging may not be eligible for return.
3. Non-returnable items.
Certain items are not eligible for return due to hygiene and safety reasons. These items include, but are not limited to:
Personalized or customized products.
Intimate apparel (e.g., underwear, swimwear).
Items whose seal has been broken.
Items marked as non-returnable on the product page.
4. How to start a return
To initiate a return, please follow these steps:
Contact our customer support team at info@baggabags.com within 30 days of receiving the product to request a return.
Please include your order number and reason for return.
Our customer support team will guide you through the return process and provide you with a return shipping label, if applicable.
5. Returns
For eligible returns, we can provide you with a pre-paid return shipping label. Simply pack the item securely in its original packaging and attach the label provided. Drop the package off at the designated shipping location or schedule a pickup with the carrier.
6. Refunds and Exchanges.
Once we have received and inspected the returned item, we will process your refund or exchange as follows:
Refunds: If eligible, a refund will be issued via your original payment method within 10 business days from the date we receive the returned item. Please note that depending on your financial institution, it may take longer for the refund to appear on your statement.
Exchanges: If you wish to exchange the item for a different size, color or style, please indicate your preference at the time of return. Exchanges are subject to product availability. If the requested item is not available, a refund will be processed instead.
7. Please contact us
If you have any questions or comments about our return policy or need assistance with the return process, please contact our customer service team at
Baggabags
Open Monday through Friday
Phone:31 85 401 42 42
E-mail contact: contact@bagga.store
Address: Frans van Mierisstraat 30, 9718 ST Groningen, Netherlands
We are here to help!
8. Changes to this return policy
We reserve the right to update or modify this return policy at any time. Any changes will become effective as soon as they are posted on our website. Please check this policy periodically for any updates.
By making a purchase from Baggabags, you agree to the terms outlined in this return policy. Thank you for choosing us for your shopping needs.